The World Class Administrative Professional Course
Partnering with Your Boss: Forming a New Connection
Becoming a proactive partner with your boss is essential to your success as an administrative professional. As well, you are increasingly being called upon to communicate, negotiate and participate in decision-making with members of the management team and the way in which you do so greatly impacts on how you are perceived in the organization. At this important session you will learn how to communicate confidently and assertively - developing and using your personal power and influence. You will learn how to be seen by your boss and by others as a valuable professional resource . You will also improve your ability to anticipate your boss’s needs and get what you need from others to do your job and achieve your boss’s goals.
Influence: Getting Results with People when you are not in Charge
Whether you’re interacting with colleagues, subordinates or senior management; gaining respect and cultivating influence are absolutely essential to your success. You need to communicate your ideas persuasively to senior management, influence your colleagues to support your proposals and convince your team to, “buy in”. You must know how to analyze your audience and frame your messages in a way that others feel connected to you. At this session, you will discover the seven essential influence strategies and discover which is most appropriate to each communication.
Project Management Skills for Leading Administrative Professionals
Research has shown that one of the most critical skills of highly successful administrative professionals is their ability to manage complex projects independently from conception to completion. At this important session, Tom Douglas, a (PMP) Certified Project Manager will provide the latest techniques and approaches that will give you the confidence to deal with the pressures, pitfalls and challenges associated with getting the job done. is unit will show you how to plan, prioritize and manage projects in a fast-paced work environment, with less stress and greater results.
MBA Skills and Strategies for Administrative Professionals
To be a highly effective administrative professional today you must be a a strategist, a communicator, a coach, a mediator, a diplomat and a politician! To experience sustained and lasting success you must continuously improve and renew your capabilities, You must know how to engage, collaborate with, and lead others. In this important modual you will learn how to resolve team conflicts using emotional intelligent approaches to get more from your team by adapting your unique style to every situation. You will learn how to motivate every member of your team - even when they don’t share your values. You will discover how to conduct effective interviews using positive and corrective communication to turn problem juniors around. Whether you hope to move into management per se or are working to enhance your effectiveness as an administrative professional, this course will help you elevate your game, engaging others to achieve the results you seek.
Strategic Thinking and Decision Making
As an administrative professional you face situations that require extraordinary problem solving and decision-making skills. Not only must you must act authoritatively and with confidence, but you must support your reasoning. While every problem is unique there are proven formulaic techniques and know-how that can enable you to tackle issues and obstacles in a more organized and decisive way… even when you’re under pressure. At this session you will learn to: