As an administrative professional you face situations that require extraordinary problem solving and decision-making skills. Not only must you must act authoritatively and with confidence, but you must support your reasoning. While every problem is unique there are proven formulaic techniques and know-how that can enable you to tackle issues and obstacles in a more organized and decisive way… even when you’re under pressure. At this session you will learn to:
- Evaluate criteria for balancing perfect and workable solutions.
- Avoid the pitfalls of traditional problem-solving and decision-making approaches
- Develop competence in anticipating and preventing problems before they occur.
- Resolve issues and plan action with limited time and information.
- Utilize a situation analysis process to prioritize complex issues while identifying improvement opportunities
- Seize opportunities for improvement in how work is accomplished.
- Make criteria-based decisions that balance desired outcomes with management expectations.
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- Make better decisions based on defined criteria and the evaluation of several alternatives
- Recognize the five key elements of a good decision
- Identify the four steps for solving any problem - big or small
- Diagnose and analyze issues
- Understand how (and when) to use emotions in the decision-making process- and when not to
- Get your decisions implemented
- Win support for your solution by overcoming objections
- Evaluate results so you can make better decisions in the future
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