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Strategic Thinking and Decision Making

As an administrative professional you face situations that require extraordinary problem solving and decision-making skills. Not only must you must act authoritatively and with confidence, but you must support your reasoning. While every problem is unique there are proven formulaic techniques and know-how that can enable you to tackle issues and obstacles in a more organized and decisive way… even when you’re under pressure. At this session you will learn to:


  • Evaluate criteria for balancing perfect and workable solutions.
  • Avoid the pitfalls of traditional problem-solving and decision-making approaches 
  • Develop competence in anticipating and preventing problems before they occur.
  • Resolve issues and plan action with limited time and information.
  • Utilize a situation analysis process to prioritize complex issues while identifying improvement opportunities
  • Seize opportunities for improvement in how work is accomplished.
  • Make criteria-based decisions that balance desired outcomes with management expectations.

  • Make better decisions based on defined criteria and the evaluation of several alternatives
  • Recognize the five key elements of a good decision
  • Identify the four steps for solving any problem - big or small
  • Diagnose and analyze issues
  • Understand how (and when) to use emotions in the decision-making process- and when not to
  • Get your decisions implemented
  • Win support for your solution by overcoming objections
  • Evaluate results so you can make better decisions in the future


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  • 46th Annual Administrative Professional Course
  • The World-Class Administrative Professional Course


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