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REGISTER

Stepping up to Leadership

  • Add leadership to your repertoire of skills

  • Make the vital transition from administrative assistant to administrative professional.

  • Increase your credibility as your boss’s representative

  • Take unnecessary pressure off your boss

  • Position yourself for additional and greater responsibility

  • Recognizing overall objectives and where your responsibilities fit in

  • Recognize and complement your boss’s unique management style

  • Apply the iMind construct for gaining the respect of your boss

  • Learn to apply the 9-step coaching model with juniors

  • How to be more assertive and confident in day-to-day communication with key managers and executives.

  • How to respond professionally to criticism without becoming defensive

  • Use strategic diplomacy to handle office politics and demanding situations
  • How to better play the vital role of liaison between your boss and other team members
  • Develop a solution-focused approach—how to effectively present ideas to your boss
  • How to establish and maintain your credibility with coworkers and upper management
  • Partner with multiple bosses and other office professionals
  • Three specific situations that offer opportunities for job growth — and how you can take full advantage of them
  • Become a strategic partner with your boss
  • Find your true voice as a leader
  • Overcome preconceived notions that sabotage women in business
  • Learn how to project confidence in any situation

STRATEGIC EXECUTION: 

Getting it all done

  • Pinpoint where you need to take action
    Identify the Administrative professionals’ deadliest time traps
  • Plot the day’s work: Determining what’s urgent, what’s not, and what can wait
  • Anticipate and deal proactively with the needs of your boss
  • Adopt effective techniques for helping your boss understand the demands on your time—and getting them to prioritize projects
  • Develop personal planning techniques that minimize “fire-fighting”
  • Deliver bad news, saying “No,” to requests—with tact


HANDLING CONFLICT AND NEGATIVE EMOTIONS IN THE WORKPLACE

  • Anticipate and resolve conflict situations
  • Foster collaboration and influence outcomes
  • Increase your ability to exert influence without authority
  • Diffuse volatile situations while influencing others
  • Get greater results from hard to handle staff
  • Develop influence strategies for turning resistance into agreement
  • Mindfulness: Tips and techniques for managing “in the moment”
  • How to stop “Charging Rhinos” from dominating every conversation
  • Time-tested strategies for dealing with toxic and exhausting people

INFLUENCE: HOW TOP ADMIN PROS GET RESULTS WITH PEOPLE

  • BEHAVIOURAL FLUENCY: Discover how this new breakthrough can vastly improve the quality of your communications in both your
    professional and personal 
    relationships
  • Come to recognize that the key to successful leadership is the effective
    use of influence rather than reliance on authority
  • Explore the psychology behind influence and persuasion
  • Learn influence strategies for turning resistance into agreement
  • Discover what prompts people to say yes or no
  • Forty tips for successfully working with others as part of a team
  • Identify the levers that you can pull to motivate others and enlist their support
  • Achieve greater team synergy and effectiveness


  • Overcome objections before they happen
  • Customize effective influence techniques for every situation
  • How to uncover hidden agendas that influence outcomes and create conflicts
  • Staying focused on outcomes instead of stylistic differences
  • Recognize and manage your tendency toward perfectionism
  • Avoid the trap of using urgency as the tie-breaker between competing priorities
    Perform better when juggling people, paper, and priorities
  • TIMESTYLE: The key to increased personal effectiveness
  • Enhance your ability to act more proactively and with greater independence
  • Avoid the manipulative time tactics of others


Managing Self

  • Analyze your personal Behavioural Styles Profile
  • You will strengthen your emotional intelligence and will have a lasting effect on you, your boss and your team.
  • Learn to maintain control of your emotions no matter how tense the situation
  • Become a more confident speaker by learning to deliver presentations without written notes
  • Develop memory techniques that minimize “stage fright”
  • Learn and apply the proven 7 step system for remembering names and faces
  • Achieving a positive first impression
  • How to project confidence and professionalism in any situation




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1-800-222-4062

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P.A. Douglas & Associates Inc.

Suite #84596
600 1st Ave Ste 330
Seattle, WA 98104

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