Stepping up to Leadership
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Add leadership to your repertoire of skills
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Make the vital transition from administrative assistant to administrative professional
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Increase your credibility as your boss’s representative
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Take unnecessary pressure off your boss
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Position yourself for additional and greater responsibility
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Recognizing overall objectives and where your responsibilities fit in
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Recognize and complement your boss’s unique management style
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Apply the iMind construct for gaining the respect of your boss
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Learn to apply the 9-step coaching model with juniors
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How to be more assertive and confident in day-to-day communication with key managers and executives.
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How to respond professionally to criticism without becoming defensive
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- Use strategic diplomacy to handle office politics, and demanding situations
- How to better play the vital role of liaison between your boss and other team members
- Develop a solution-focused approach—how to effectively present ideas to your boss
- How to establish and maintain your credibility with coworkers and upper management
- Partner with multiple bosses and other office professionals
- Three specific situations that offer opportunity for job growth — and how you can take full advantage of them
- Become a strategic partner with your boss
- Find your true voice as a leader
- Overcome preconceived notions that sabotage women in business
- Learn how to project confidence in any situation
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STRATEGIC EXECUTION:
Getting it all done
- Pinpoint where you need to take action
Identify the Administrative professionals’ deadliest time traps
- Plot the day’s work: Determining what’s urgent, what’s not, and what can wait
- Anticipate and deal proactively with the needs of your boss
- Adopt effective techniques for helping your boss understand the demands on your time—and getting them to prioritize projects
- Develop personal planning techniques that minimize “fire-fighting”
- Deliver bad news, saying “No,” to requests—with tact
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HANDLING CONFLICT AND NEGATIVE EMOTIONS IN THE WORKPLACE
- Anticipate and resolve conflict situations
- Foster collaboration and influence outcomes
- Increase your ability to exert influence without authority
- Diffuse volatile situations while influencing others
- Get greater results from hard to handle staff
- Develop influence strategies for turning resistance into agreement
- Mindfulness: Tips and techniques for managing “in the moment”
- How to stop “Charging Rhinos” from dominating every conversation
- Time-tested strategies for dealing with toxic and exhausting people
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INFLUENCE: HOW TOP ADMIN PROS GET RESULTS WITH PEOPLE
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- BEHAVIOURAL FLUENCY: Discover how this new breakthrough can vastly improve the quality of your communications in both your
professional and personal
relationships
- Come to recognize that the key to successful leadership is the effective
use of influence rather than reliance on authority
- Explore the psychology behind influence and persuasion
- Learn influence strategies for turning resistance into agreement
- Discover what prompts people to say yes or no
- Forty tips for successfully working with others as part of a team
- Identify the levers that you can pull to motivate others and enlist their support
- Achieve greater team synergy and effectiveness
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- Overcome objections before they happen
- Customize effective influence techniques for every situation
- How to uncover hidden agendas that influence outcomes and create conflicts
- Staying focused on outcomes instead of stylistic differences
- Recognize and manage your tendency toward perfectionism
- Avoid the trap of using urgency as the tie-breaker between competing priorities
Perform better when juggling people, paper, and priorities
- TIMESTYLE: The key to increased personal effectiveness
- Enhance your ability to act more proactively and with greater independence
- Avoid the manipulative time-tactics of others
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