BEHAVIORAL FLUENCY: Communicating with Tact, Diplomacy and Credibility

There has never been a time when it is more important to build successful work relationships and interact with others in positive ways to achieve organizational goals. In this module, you will be introduced to the concept of behavioral fluency and discover the competencies critical to solid work relationships and career success. To be a highly effective administrative professional you must be a strategist, a coach, a diplomat and a politician! You must know how to engage, collaborate with, and lead others. At this important session, you will discover the strengths and weaknesses of your individual behavioral style and learn how to resolve team conflicts using emotionally intelligent approaches.

Understand your unique behavioral style and why you act the way you do
Acquire insights into your personal behavioral style; coming face to face with your strengths and weaknesses

Understand the four basic types - Commander, Dreamer, Thinker and Supporter - and how to deal successfully with each

“Read” others and adjust your communication appropriately.
Function more effectively in team situations by understanding the role each type plays
Accelerate the process of really getting to know people
Behavioral based peer conflicts: How to defuse them before they affect the entire team
Recognize the major behavioral patterns that exist in your organizations
Adopt new relationship strategies that lead to recognition and advancement
Strategic Diplomacy: What it is and how it can help you to handle office politics, difficult people and interpersonal conflict