The Influential Assistant
As an administrative professional, much is expected of you today. Good organization, management and people. This book focuses on the most critical skills required of todays administrative professional.
Table of Contents
As an administrative professional, much is expected of you today. Good organization, management and people skills are no longer an option -- they are an imperative. The Influential Assistant focuses on the most critical skills required of todays administrative professional.
Contents
Preface
Chapter 1 - The New Middle Managment
Chapter 2 - Emotional Intelligence
Chapter 3 - The Emotional Intelligence Inventory
Chapter 4 - Self-Awareness and Behavioral Style
Chapter 5 - IMind2
Chapter 6 - Self-Management: Influencing Others
Chapter 7 - The Four Influence Styles:
Chapter 8 - Social Awareness
Chapter 9 - Understanding the Seven Laws of Influence
Chapter 10 - Relational Influence
Chapter 11- Conclusion
References
Index