Managing Conflict, Stress and Negative Emotions in the Workplace

The 46th Annual Administrative Professionals Course will improve your understanding of how human behavior can affect the functioning of an organization. Unquestionably the pressure of doing more with fewer resources and tighter timelines will only intensify over the next decade. At this important session, you will come to recognize the sources, symptoms and effects of stress and will develop strategies for successfully preventing, reducing, and managing distress. You will reduce relationship stress by learning how to cope more effectively with the most challenging people in your life. This module will also arm you with the skills needed to maintain emotional control at work and to better deal with the negative emotions of others.

Recognize your stress symptoms and create strategies to reduce them
Gain an understanding of what causes your stress
Identify the role and impact of change on stress
Learn to turn stress into personal energy
How to recognize and deal with "Type A" behavior
Role-Stress: Understanding the personal/professional dichotomy
Three life enriching ways to reduce stress and its effects
Examining your conflict management style
Unfounded attitudes, opinions, and irrational beliefs that increase stress
Five common manifestations of low self-esteem
Why successful and capable administrative professionals struggle with low self-esteem

Grow in the conviction that you are competent and worthy of happiness
Develop new techniques for building self-esteem and accepting your own self-worth
Losing your fear of Kineahora
What we can learn from Adams, Monroe, Prinze and Prior
Ten proven ways to enhance self-esteem
Relaxation and meditation techniques that really work
Tips and techniques for managing "in the moment" stress
Autogenic exercises you can use anywhere
How to evoke the relaxation response