KEY TAKEAWAYS
• Understands the four dimensions of EI and how to apply these in your
professional and personal relationships
• Develop the ability to control your impulses and upsetting emotions
and better adapt to difficult people and situations
• Leverage emotional intelligence to position yourself for personal,
team, & organizational success
• Discover the Behavioral Styles Model for communicating more
effectively with different and sometimes difficult people
• Understand your unique behavioral style and why you act the
way you do
• Come to identify the four basic types - Commander, Dreamer,
Thinker and Supporter - and how to deal successfully with each
• Behavioral-based peer conflicts: How to defuse them before they
affect the entire team
• Understand the connection between emotions and stress in
the workplace
• “Read” others and adjust your communication appropriately
• Master the underlying abilities that make stellar administrative
professionals
• Develop the ability to control your impulses and upsetting emotions
and better adapt to difficult people and situations
• Improve your ability to show empathy when helping executives,
staff or colleagues
• Improve overall well-being with less stress, enhanced empathy,
and effective conflict resolution
• Increase your ability to understand how to react or behave
in EVERY social interaction
• Stand out from the crowd and cultivate greater satisfaction — at work
and in your personal life
.
Maximizing Your Impact
with Emotional IntelligenceEmotional intelligence (EI) core competencies are at the heart of successful relationships. Emotions impact your team’s decisions, behavior and performance. An effective administrative professional must have strong interpersonal skills and impactful relationships if their organizations are to also be highly effective. A strong foundation of emotional intelligence helps individuals assess their own behavior and workplace culture through an emotional intelligence lens and provides strategies to ensure that the emotional intelligence and well-being of team members, as well as bosses, are suitably protected.
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There has never been a time when it is more important to build successful work relationships and interact with others in positive ways to achieve organizational goals. In this module, you will be introduced to the concept of behavioral fluency and discover the competencies critical to solid work relationships and career success. To be a highly effective administrative professional you must be a strategist, a coach, a diplomat and a politician! You must know how to engage, collaborate with, and lead others. At this important session, you will discover the strengths and weaknesses of your individual behavioral style and learn how to resolve team conflicts using emotionally intelligent approaches.
- Understand your unique behavioral profile and why you act the way you do
- “Read” others and adjust your communication appropriately.
- Function more effectively in team situations by understanding the role each type plays
- Accelerate the process of really getting to know people
- Adopt new relationship strategies that lead to recognition and advancement
- Use the behavioral styles model to strengthen and enrich your relationships
- Specific techniques for building relationship bridges to others
- Identifying and Avoiding Abusive Relationships
- Identify strengths and weaknesses of the team
- When delegating, reduce unproductive work by matching assignments to team members
- Appreciate the value of diverse styles in the workplace.
INFLUENCE: Getting Results - Even When You Are Not In Charge
Whether interacting with colleagues, subordinates or management, gaining respect and cultivating influence is essential to your success. You must communicate your ideas
persuasively to your boss, influence your colleagues to support your proposals and convince your team to “buy-in.” You must know how to evaluate your audience and frame your
messages to make people feel more connected to you. At this important session, you will discover the essential influence strategies and identify the most appropriate for each communication event.
- Foster collaboration and influence outcomes
- Increase your ability to exert influence without authority
- Understand the person you are hoping to influence
- Establish instant trust and rapport with others
- Understand the role behavioral patterns play in influencing others
- Cope with different and sometimes difficult people
- "Map" difficult people to gain insight into what makes them tick
- Develop influence strategies for turning resistance into agreement
- Deal with negativity in the workplace
- Get greater results from hard-to-handle staff
- Learn tips for stopping the "Tough Guy" cold
- Handle "super-agreeables" who just tell you what they think you want to hear
- Deal with Snipers that use innuendoes and under-their-breath remarks
- Conflict management techniques for dealing with the entire range of difficult personalities
- How to diffuse volatile situations
- Deal successfully with sarcasm, put-downs and hostile, aggressive individuals
- Enable behavioral style differences to work for you and not against you
- Cope successfully with complainers and those who will not communicate
- Learn to work through conflict situations while influencing others
- Get more people to like you
