Influence: Getting Results with People
Whether you're interacting with colleagues, subordinates or senior management; gaining respect and cultivating influence are absolutely essential to your success and effectiveness. Improve workplace and team relationships; specifically you will learn how to:
- First understand the person you are hoping to influence
- Establish instant trust and rapport with others
- Analyze your personal Behavioural Styles Profile
- Adapt your behavioural style to the person you are dealing with
- Understand the role behavioural patterns play in influencing others
- Recognize the major behavioural patterns that exist in organizations
- Cope with different and sometimes difficult people
- "Map" difficult people to gain insight into what makes them tick
- Learn influence strategies for turning resistance into agreement
- Deal with negativity in the workplace
- Develop the five communication techniques of all successful managers
- Express yourself so you will be listened to
- Develop relationship strategies that lead to recognition and advancement
- Adapt your individual style to those with differing styles
- Cope with negative people, excuse-makers and blamers
- Cope with Super-Agreeables who just tell you what they think you want to hear
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- Deal with snipers and those who use innuendo and under-the-breath remarks to hurt
- Cope with those who just want to hear themselves speak
- Identify what really triggers difficult people to behave inappropriately
- Develop conflict management techniques for dealing with the entire range of difficult personalities
- Diffuse volatile situations while influencing others
- Get greater results from hard to handle staff
- Acquire new tips for stopping the "Tough Guy" cold
- Apply negotiation techniques that promote win-win outcomes
- Deal successfully with sarcasm, put-downs and hostile aggressive individuals
- Enable behavioural style differences to work for you and not against you
- Cope successfully with complainers and those who will not communicate
- Learn new methods for minimizing interpersonal conflicts
- Forty tips for successfully working with others as part of a team
- Learn to work through conflict situations
- Get more people to like you!
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