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Influence: Getting Results with People


Whether you're interacting with colleagues, subordinates or senior management; gaining respect and cultivating influence are absolutely essential to your success and effectiveness. Improve workplace and team relationships; specifically you will learn how to:

  • First, understand the person you are hoping to influence
  • Establish instant trust and rapport with others
  • Analyze your personal Behavioral Styles Profile
  • Adapt your behavioral style to the person you are dealing with
  • Understand the role behavioral patterns play in influencing others
  • Recognize the major behavioral patterns that exist in organizations
  • Cope with different and sometimes difficult people
  • "Map" difficult people to gain insight into what makes them tick
  • Learn influence strategies for turning resistance into agreement
  • Deal with negativity in the workplace
  • Develop the five communication techniques of all successful managers
  • Express yourself so you will be listened to
  • Develop relationship strategies that lead to recognition and advancement
  • Adapt your individual style to those with differing styles
  • Cope with negative people, excuse-makers and blamers
  • Cope with Super-Agreeables who just tell you what they think you want to hear
  • Deal with snipers and those who use innuendo and under-the-breath remarks to hurt
  • Cope with those who just want to hear themselves speak
  • Identify what really triggers difficult people to behave inappropriately
  • Develop conflict management techniques for dealing with the entire range of difficult personalities
  • Diffuse volatile situations while influencing others
  • Get greater results from hard-to-handle staff
  • Acquire new tips for stopping the "Tough Guy" cold
  • Apply negotiation techniques that promote win-win outcomes
  • Deal successfully with sarcasm, put-downs and hostile aggressive individuals
  • Enable behavioural style differences to work for you and not against you
  • Cope successfully with complainers and those who will not communicate
  • Learn new methods for minimizing interpersonal conflicts
  • Forty tips for successfully working with others as part of a team
  • Learn to work through conflict situations
  • Get more people to like you!


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P.A. Douglas & Associates Inc.

Suite #84596
600 1st Ave Ste 330
Seattle, WA 98104

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