While some of the "old guard" believes that the 90's name change from secretary through administrative assistant to administrative professional is just another example of political correctness, it in fact represents a true paradigm shift. Many of the functions and responsibilities of management have fallen on the shoulders of administrative professionals as organizations have downsized over the past decade. In this important session we will discuss this new reality and develop those crucial management tools needed to take you to a higher level of proficiency.
- Making the vital transition from administrative assistant to administrative professional
- Understanding your changing role and your manager's expectations
- Increase credibility as your boss's representative
- Establishing communication channels that build trust
- Recognize and eliminate boss/assistant problems
- Identify appropriate intrinsic and extrinsic motivators
- Anticipate and resolve conflict situations
- How to focus on the process, not the person, when giving constructive criticism
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- Minimize defensiveness in yourself and others
- How to conduct a successful disciplinary interview
- Interviewing when the goal is information
- Avoid the greatest mistake administrative professionals make in interviews
- Implement the nine-step coaching discussion model
- Discover how to minimize interpersonal conflict and foster teamwork
- Differentiate a team from a workgroup
- Position yourself for greater responsibility
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