The World-Class Administrative Professional
Working with EMOTIONAL INTELLIGENCE (EQ)
Numerous recent studies have shown that emotional intelligence
is an essential key to effective leadership and organizational
success. The ability to build trusting relationships distinguishes
those who flourish from those who fail. New and heightened levels
of relationship-building skills are needed. In this valuable session
you will develop the in-depth knowledge and practical emotional
intelligence skills that will ensure that you are a strong, emotionally
intelligent administrative professional.
Understanding the relationship between emotions and actions
Identifying the five components of emotional intelligence
Evaluate your emotional intelligence quotient , and how it encourages or discourages cooperation
Recognizing the negative consequences of unmanaged emotions
Developing the four core emotional intelligence skills (self awareness, social awareness, self management, and relationship management)
Emotional intelligence approaches to dealing with toxic behavior
Dealing tactfully with difficult behavior and subpar performance
Learn new techniques for fostering self-awareness
Using emotional intelligence to build greater trust and rapport
Influencing people who are fearful, unenthusiastic or unwilling
Demonstrate greater self-awareness
Applying the principles of emotional intelligence to build trusting relationships
Increasing your social awareness (Empathy)
Recognize and develop the seven qualities of charismatic people
Applying the principles and practices of emotional intelligence to key challenges the AP must face
Promoting cooperation and accord through emotional intelligence
Identify your own emotions and their impact on performance -- self-awareness
Use emotional intelligence in relationships.
Understand the role of emotional intelligence in increasing personal success
Deal more effectively with resistant and difficult people
Enhance your self-awareness -- make emotions work for you
Maximize your personal influence style to bring out the best in others
Evaluate your level of emotional intelligence
What is emotional intelligence and why it is important for workplace success?
Understanding and managing the emotions and behaviors of others
Developing emotional leadership and interpersonal skills
Using emotional intelligence skills to manage stress and conflict
Advanced Mnemonic Skills that Enhance your Professional Image
To master your memory is to invite success in business, in
education and in your relationships. A trained memory is an
absolute necessity in today's competitive work environment. In
your business or professional life as well as in your social life the
ability to remember names and faces, appointments, numerical
data and what you read is of immeasurable importance. A good
memory and the ability to focus concentration are essential skills
and often the hallmark of a top-notch administrative professional.
At this remarkable session, Dr. Douglas will teach you how to:
Apply the proven 7 step system for remembering names and faces
Apply mnemonic techniques for confident, masterful public speaking
Improve your performance when studying.
Remember numbers without time-consuming repetition
Conduct better interviews without notes
Increase your earning power and get faster promotions
Develop memory techniques that minimize "stage fright"
Forget your daily planner -- file your weekly appointments in your mind
Develop laser-like focus and concentration
Remember anniversaries and historical dates with ease
Make a more powerful impression at meetings and presentations
Razor-sharpen your business edge: Remembering prices, financial data, stock quotes, etc.
Utilize the "Memory Matrix" for spatial association
Remember the names of hundreds of associates, clients and acquaintances without ever having to refer to a notepad or rolodex
Enhance your image as a professional
Cure absentmindedness forever!
INFLUENCE: Getting results with people when you are not in charge
Whether you are interacting with colleagues, subordinates, your
boss or senior management; gaining respect and cultivating
influence are absolutely essential to your success and
effectiveness. At this important segment, you will focus on the
key elements of influencing others and improving workplace
relationships. Specifically:
Develop the five influence techniques of all successful administrative professionals
Understand the person you are hoping to influence
Identify the basis of influence and how you can increase your "influence quotient"
Strengthen your ability to influence and persuade others
Influence without being (or being seen as) dominating or controlling
Determining and understanding your personal power base
Build effective relationships and create allies
Influence your boss, peers, clients and co-workers
Understand the difference between negative manipulation and influencing with integrity
Relationship strategies that lead to recognition and advancement
How to adapt your individual style to those with differing styles
Enabling behavioral style differences to work for you and not against you
Establish instant trust and rapport with others
Analyze your personal Behavior Styles Profile
Understand the role behavioral patterns play in influencing others
Recognize the major behavioral patterns that exist in organizations
Cope with different and sometimes difficult people
"Mapping" difficult people to gain insight into what makes them tick
Influence strategies for turning resistance into agreement
Recognize that people are motivated for their reasons -- not yours
How you get people to buy into your ideas and your needs
Be able to accurately read situations, individuals and groups
Express yourself so you will be listened to
Forty tips for successfully working with others as part of a team
Learn to work through conflict situations while influencing others
Using Behavioral Styles modalities to develop a more collegial relationship with your boss
Develop quality relationships based on trust, impeccable judgment and discretion
Positively influence troubled and troublesome staff members
Reduce your boss's burden by taking greater initiative and exerting greater influence
Position yourself for greater responsibility
Project Management for Administrative Professionals
Research has shown that one of the most critical skills of highly
successful administrative professionals is their ability to manage
complex projects independently from conception to completion. At
this important session, Tom Douglas, a Certified Project Manager
(PMP) will provide the latest techniques and approaches that
will give you the confidence to deal with the pressures,
pitfalls and challenges associated with getting the job done.
Plan, organize and control projects of any size
Create project statements
Understand the role and responsibility of the project manager
Determine project risks and develop contingencies
Define project team roles in matrix organizations
Understand the socio-cultural aspects of project management
Identify the range of projects AP's are asked to complete
Solve project problems effectively in a timely manner
Avoiding disaster - organize and track project resources to maximize productivity
Ensure that you meet project objectives
Understand the role and responsibility of the project manager
Use influence without authority to keep people on track
Recognize the major causes of project successes and failures
SWOT Analysis - what it means in organizing a project
Critical success factors -- risk management tools
Understand project scope, value chain and risks
Take advantage of several new project-scheduling techniques
Use proven project management techniques successfully
Keep your projects on track from beginning to end
Improving Managerial Effectiveness
As an administrative professional, your success is not measured
solely by your individual contribution, but by how well you get
work done with and through others. At this important session you
will develop the skills every AP must have in order to achieve team
synergy and effectiveness. You will develop a proactive approach
to meeting complex challenges, taking your management skills to a
higher level of proficiency
Develop your leadership style to gain commitment from others
Build your repertoire of management skills and core competencies
Understand and support the goals and objectives of your boss and organization
Dealing with narcissistic behaviors in the workplace
Understanding the difference between healthy self-esteem and destructive narcissism
Develop your ability to resolve differences and maintain relationships at all levels
Legends in their own minds - coping with grandiose managers
Applying management skills to improve team performance
Establishing communication channels that build trust
Understanding and coping with control freaks
Anticipate and resolve conflict situations
Deal successfully with aggressive and bullying behaviors
How to deal with interpersonal problems that can threaten team cohesiveness
Going ballistic -- dealing with volatile people
Recognize and deal with hostile-aggressive behaviors
How to conduct a successful disciplinary interview
Interviewing when the goal is information
Avoiding the greatest interview mistakes AP's make
Dealing with the contrarian coworker
What to do when employees bring their personal problems to the office
Understanding and coping with compulsive behavior
Establishing communication channels that build trust
Peer conflicts: How to defuse them before they affect the entire work group
Discover how to minimize interpersonal conflict and foster teamwork
Bad attitude or strong opinion? How to know when someone crosses the line.
Enabling behavioral style differences to work for you and not against you
Four new methods for minimizing interpersonal conflict
Develop strategies for improving team effectiveness
Get greater results from hard to handle staff
What really triggers difficult people to behave inappropriately
Conflict management techniques for dealing with the entire range of difficult personalities
Critical Conversations
As your boss's representative you must be at ease, as well as make
others feel comfortable in conversation. To be a true administrative
professional you must have the ability to converse
with clients, senior executives and even the press with poise and
confidence. In this important session you will learn how to start
and maintain a conversation with anyone, By becoming a good
conversationalist you will make others feel open and relaxed.
Perhaps most importantly, you will learn how to make more people
like and remember you.
How to start a conversation with anyone
Use body language to captivate any audience
Synchronize behavior and make warm meaningful connections
Ten steps to becoming a better conversationalist
Why you should be the first to speak
The role of preparation to engaging conversation.
Sound like an insider in any crowd
Being relevant - Doing the "magazine dance"
Come across as confident and credible wherever you are
Work a room the way a politician does
Always come across as confident and charismatic
Master the perfect greeting for making a powerful first impression
How to click with everyone -- every time!
Overcome shyness and increase self-confidence
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