INFLUENCE: Getting Results - Even When You Are Not In Charge
The Future Belongs to the Influential Assistant. Whether you’re interacting with colleagues, subordinates or management; gaining respect and cultivating influence
are absolutely essential to your success. You need to communicate your ideas persuasively to your boss, influence your colleagues to support your proposals and convince your team to, “buy in.” You must know how to evaluate your audience and frame your messages in such a way that people will feel more connected to you. At this important session, you will discover the seven essential influence strategies and identify which is most appropriate to each communication event.
Managing Conflict, Stress and Negative Emotions in the Workplace
The 46th Annual Administrative Professionals Course will improve your understanding of how human behavior can affect the functioning of an organization. Unquestionably the pressure of doing more with fewer resources and tighter timelines will only intensify over the next decade. At this important session, you will come to recognize the sources,
symptoms and effects of stress and will develop strategies for successfully preventing, reducing, and managing distress. You will reduce relationship stress by learning how to cope more effectively with the most challenging people in your life. This module will also arm you with the skills needed to maintain emotional control at work and to better deal with the negative emotions of others.
BEHAVIORAL FLUENCY: Communicating with Tact,