35th Annual Administrative Professional Course
The assistant in an environment of change
The changing role of the assistant
Managing in the middle
Dealing with the reality of responsibility without authority
Recognizing and eliminating boss/assistant conflicts
How to Improve your image with supervisors
How to position yourself for greater responsibility
Gaining greater acceptance as an "Assistant To"
The assistant's role in building a team
Increasing your credibility as your boss's representative
Making relationships work for you
Four strategies for improving one-on-one relationships
Twenty new ways to eliminate office conflicts
Secret techniques for making a winning first impression
Relationship strategies that lead to recognition and advancement
Analyzing your personal behavioral styles profile
Four new methods for minimizing interpersonal conflicts
The Sicilian Stalemate: How to avoid it
Power communication
Developing the 5 power communication techniques of successful assistants
How to enhance your reputation and personal power
Increase your personal power and impact
How to make a more powerful impression at meetings and presentations
Express yourself so you will be listened to
Why the first five minutes are vital
Use "active listening skills" to reduce misunderstandings
How to ask for and get what you want
Avoiding the most common mistakes women make in interviews
Get your ideas across in a professional manner
Developing positive self-esteem
The prevalent, persistent poison of low self-esteem
Eight common manifestations of low self esteem
Why successful and capable secretaries and assistants often struggle with low self-esteem
What we can learn from Adams, Prinze, Freud and da Vinci
Losing our fear of Kineahora
Ten proven ways to enhance your self-esteem
Working with people
Establishing instant trust and rapport with others
Coping effectively with different and sometimes difficult people
Building customer and client confidence
How to build greater credibility
How to say NO and GOOD-BYE without offending
How to change resistance into agreement
How to respond to hostile criticism
Developing the five communication techniques of successful administrative assistants
Tips for stopping the tough guy cold
Get greater results with the hard-to-handle people in your life
Cope successfully with complainers and those who just will not communicate
Deal effectively with sarcasm, put-downs and hostile aggressive individuals
Five ways to work successfully with others as part of a team
Understanding the relationship between power and manipulation
Identifying your stress style - how it affects your relationships
The administrative assistant role as an agent of change
Understanding what empowerment is and how the assistant can achieve it
How to identify and eliminate communication behaviors that turn others off
Dealing with resistance - What to do when they won't ...
Developing open direct communication with staff
When all else fails - How to discipline effectively
Conducting a disciplinary interview
Increasing your confidence as an interviewer
Getting your ideas across in a professional manner
Understanding the five most common patterns of poor performance and how to handle them
Two powerful systems for analyzing poor performance
Identifying your conflict management style
Getting more people to like you
Improving memory and concentration
Memory For Management: How a trained memory can impact your professional success
Improving your concentration to a remarkable degree
Memory myths and mechanisms
Right brain strategies for remembering
The "Mental Slap", what it is and how it can help you
Remembering facts and numerical data simply and accurately
Improving dramatically your ability to remember names and faces
Curing absentmindedness forever!
Achieving personal excellence
Beyond positive thinking
Breaking through mistaken beliefs
Making choices - establishing control
Learn powerful business planning and goal setting ideas
Realize you are the cause - not the effect
Trusting in your own creative powers
Personal power secrets that win respect
Aligning your career growth with organizational objectives
How to replace self doubt with self-confidence
How to set goals and stick to them in crisis
Avoiding the greatest mistake people make with their bosses
Developing a career action plan
Organizational skills for the New Millennium
Managing yourself - taking control of your time habits
Personal planning techniques that minimize "fire fighting"
The 5 essential steps in planning your day
Establishing your priorities
Making the vital distinction between URGENT and IMPORTANT
Nixon vs. Kennedy: The Pareto Principle
How to preserve your "Prime Time"
Reversing the Mañana Mentality
Five ways to handle interruptions effectively
Managing time in a multiple boss situation
"TIME STYLE" The key to increased personal effectiveness
How to avoid the manipulation time tactics of others
Exploring the NEW time technologies
Reducing stress and its effects
Recognize and deal with the early signs of stress: what your behavior is telling you
Learn why secretaries and assistants are so prone to stress
Learn to read your body's warning signals
Learn to turn stress into personal energy
Improving decision making under intense pressure
How to recognize and deal with type "A" behavior
Evaluating your conflict management methods
Ten life enriching ways to reduce stress and its effects
How to evoke the "relaxation response"
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