The residential nature of the seminar affords the participant a unique opportunity to consider the focal topics in much greater depth than is possible at a one or two day, "home town" seminar. As well, this program is comprehensive, and stands on its own. It is not intended to build upon or act as a follow-up to any other seminar.

The Fairmont Banff Springs, Hilton Niagara Fallsview, and Fairmont Chateau Frontenac hotels have again been chosen to host this year's sessions. The service and cuisine at these choice hotels is excellent and the relaxed atmosphere is highly conducive to learning.

The praise this seminar has received over the past thirty-five years reflects the persistent research and consequent revision which ensures that the program is at the cutting edge.

The Strategic Skills
By learning to exercise responsibility more effectively, develop your communication skills, manage your time, and turn stress into personal energy, you will gain a deeper sense of satisfaction and accomplishment. This seminar will focus on the practical strategies you can use immediately to:

• Get control of your time and your work
• Fit time-management techniques to your style
• Combat self-defeating time patterns
• Protect the executive's time
• Set realistic goals and objectives
• Improve your problem solving skills
• Plan your performance to achieve desired results
• Enhance your professional image
• Cope effectively with stress and its effects
• Develop successful career strategies
  

Today's management team is becoming increasingly sophisticated and results-oriented. By learning how to communicate more effectively, minimize conflict, assume greater responsibility and manage stress, you will increase your value to the organization, your boss and to yourself. At this seminar you will participate in a significant learning experience with others who share the same goals and face the same challenges.

The People Skills
The most frustrating limitations placed upon you have little to do with your technical abilities; rather the most trying aspects of your work often involve dealing with other people. To be really effective in dealing with others, you must perfect your ability to:

• Present your ideas clearly and effectively
• Improve your communication and listening skills
• Handle conflicts and situations which upset others
• Deal effectively with different and sometimes difficult people
• Strengthen your interpersonal skills
• Develop your negotiating skills
• Learn to turn conflict into agreement

Faculty

Dr. Paul A. Douglas

Paul Douglas is an internationally acclaimed speaker and consultant to scores of major corporations, universities and governments. A dynamic and entertaining speaker, Paul knows the challenges administrative professionals must face - he has worked with more than 100,000 individuals in the role of assistant over the past three decades. In addition to being a Certified Management Consultant (CMC) he holds a Bachelor of Commerce degree (B.Com.), Professional Diploma in Education, and Master of Business Administration degree (MBA) from the University of Alberta where he taught as a member of the Faculty of Business in the seventies. He also has a Ph.D in Business Administration. More importantly, the insights and practical techniques he presents come from the real world, you will feel at ease with Paul, he communicates with wit, warmth and enthusiasm.

Mr. Thomas E. Douglas

Thomas Douglas works with over a thousand administrative professionals every year at both his public seminars and as a consultant for several organizations in both the private and public sectors. Tom employs his real-life experience and strategic skills in psychology (BA) and business administration (MBA) to further enhance Seminar Canada's acclaimed training programs. In addition, he is an experienced team leader and project manager who holds the project management certification (PMP). Tom is an effective communicator who offers a dynamic and collaborative teaching style.