The Banff Management Course is an intensive three-day workshop intended to explore and develop the intellectual, social and management abilities of each participant.

To be effective, today's manager must get the best possible performance from subordinates, control conflict and know how to delegate, not only work, but responsibility. Additionally, the successful manager must demonstrate expertise in strategic planning and organization, and must be possessed of those skills and qualities that afford control in a stressful and changing environment. In short, the highly effective manager must be able to manage people, resources and self!

This carefully tailored pragmatic course will deliver the tools and knowledge you need to be more effective in your professional and personal life. You will improve your communication skills at all levels and will form winning strategies for dealing with different and sometimes difficult people. You will improve your ability to plan and organize effectively and learn how to take charge of your career and your life. Most importantly, you will develop the key skills and practices of highly effective managers.

The Banff Management Course is conducted in a participative, discussion oriented, experiential environment. The residential nature of the course provides many opportunities to informally engage in valuable interchange. The Banff Springs Hotel and the Banff National Park provide a spectacular location for the program where unencumbered by traditional thinking patterns, participants may begin to approach management problems, interpersonal challenges and decision making in new and innovative ways.

Who Should Attend?
This program is ideally suited to managers and supervisors in business, government, public institutions and organizations who wish to understand how their behavior is perceived by others and, who want to develop their effectiveness as team leaders. The strategic and organizational skills presented are recommended for both newly appointed managers and supervisors as well as experienced managers who wish to fine tune their performance.

The Strategic Skills
Success in your present and future management responsibilities is dependent on a number of self management skills. By improving your abilities as a planner and organizer, developing your memory and concentration, managing your time more effectively and deflecting job related stress; you will gain a deeper sense of satisfaction and accomplishment. Specifically, at this seminar you will learn how to:

• Become more productive and help your staff to do the same
• Set and accomplish significant goals for yourself and your department
• Develop powerful strategic planning and goal setting ideas
• Get control of your time and your work
• Fit time management techniques to your personality and style
• Improve your ability to remember names, numbers and what you read
• Cope more successfully with stress and its effects
• Improve your problem solving and decision making skills
• Enhance your professional image

The People Skills
The most frustrating limitations placed upon you have little to do with your technical abilities; rather the most trying aspects of your work often involve dealing with other people. To be really effective in dealing with others, you must perfect your ability to:

• Develop superior work groups
• Inspire your staff to take initiative
• Become an effective team builder
• Cope with different and sometimes difficult people
• Create greater trust and rapport with others
• Raise low morale and low productivity
• Conduct crisp, successful interviews
• Deal with troubled and troublesome staff members
• Resolve rivalries and conflicts within your team
• Remove the barriers that keep others from doing their best work

At the Banff Management Course you will gain valuable new insights into dealing more effectively with subordinates, colleagues, bosses and clients - even when they are at their worst!

Faculty

Dr. Paul A. Douglas

Paul Douglas is an internationally acclaimed speaker and consultant to scores of major corporations, universities and governments. A dynamic and entertaining speaker, Paul knows the challenges administrative professionals must face - he has worked with more than 100,000 individuals in the role of assistant over the past three decades. In addition to being a Certified Management Consultant (CMC) he holds a Bachelor of Commerce degree (B.Com.), Professional Diploma in Education, and Master of Business Administration degree (MBA) from the University of Alberta where he taught as a member of the Faculty of Business in the seventies. He also has a Ph.D in Business Administration. More importantly, the insights and practical techniques he presents come from the real world, you will feel at ease with Paul, he communicates with wit, warmth and enthusiasm.